Practice Management
Key metrics—also known as key performance indicators (KPIs)—are driving your business, whether you know it or not. And if you do know it, you’ll be able to capitalize on them to ensure continued growth and prosperity in your urgent care operations. If you don’t…well, you’ll be left just hoping for the best. Whichever camp you fall into, you can gain new insights into measuring and capitalizing on KPIs in a webinar to be hosted by …
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A newly published report from the Urgent Care Association reveals just how far the industry has come from its “doc in a box” days, to the point that it’s now a key element of the healthcare continuum. In fact, urgent care centers account for 18.2% of all primary care visits and 9.7% of outpatients visits overall in the U.S. The Essential Role of the Urgent Care Center in Population Health also offers new data indicating …
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Putting out fires may be necessary from time to time, but it’s no way to build a lasting presence in the urgent care marketplace. Focus all your attention on the day-to-day problems and you’ll find that your business is blowing in the wind like so many autumn leaves. Learn how to start breaking the cycle of jumping from one problem to the next in the first live webinar the Urgent Care Association will offer in …
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You promote your urgent care operation well, hire competent clinicians, and offer a robust array of services. So, why don’t more patients return? The problem might be that they don’t feel any sense of connection to your clinic; even worse, the same could be true of your staff. If that’s the case, you might find the solution in the Urgent Care Association’s next live webinar, during which James Jiloty, PHR, MSHR, MSLD will lead a …
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The Centers for Disease Control and Prevention is intent on driving down inappropriate prescribing of antibiotics, and using U.S. Antibiotic Awareness Week and World Antibiotic Awareness Week to unveil a new educational campaign called Be Antibiotics Aware: Smart Use, Best Care. The CDC says at least 2 million Americans become infected with antibiotic-resistant bacteria annually—with at least 23,000 dying as a result. With over 160 million patient visits every year, according to the Urgent Care …
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If you think of the front desk as nothing more than the first point of contact for patients venturing to be treated in your urgent care, you may be missing a great opportunity. It’s also the hub where patient relations, reimbursement, collections, and more meet; give it short shrift at your own risk. On the other hand, your front desk managers, administrators, and practice managers can learn more about how to maximize its value in …
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The Urgent Care Association has launched a public-facing campaign to get consumers to head to their local urgent care center to ward off influenza, now that the season has officially begun. In addition to stressing that the urgent care center is “the best place to receive flu vaccinations and other key winter healthcare services,” UCA’s message also focuses on herd immunity—the notion that higher immunization rates will result in lower incidence of illness across the …
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Efforts to stem runaway abuse of opioids—and the resultant increases in addiction and deaths—are firing on all cylinders from the White House to the state house. On a more local level, failing to get on board with current regulations can land you in hot water with the DEA. The Urgent Care Association has asked Ronald Chapman, II, an attorney well versed on the subject, to provide a brief primer on DEA compliance with topics that …
Read MoreThe Urgent Care Association vowed to represent the industry’s interests when the Centers for Medicare and Medicaid Services (CMS) released its final rule implementing the Medicare Access and CHIP Reauthorization Act (MACRA) last October. In effect, CMS imposed guidelines for clinicians participating in Medicare’s Quality Payment Program (QPP), and defined two possible pathways: the Merit-Based Payment Incentive Program (MIPS) or the Advanced Alternative Payment Models (APMs). UCA made good on its promise this week by …
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A contingent from the Urgent Care Association (UCA) descended on Congressional offices to school lawmakers and their staffs on the important role urgent care plays in the healthcare continuum. Coinciding with the UCA Urgent Care Convention & Expo at nearby National Harbor, the visit put 15 UCA representatives face-to-face with 75 congressional staffers, including those who work on committees with jurisdiction over Medicaid and veteran’s healthcare. In addition to giving lawmakers a better idea of …
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