Practice Management
Membership-based payment models might offer the best of both worlds for urgent care operators and patients. The way Valley Immediate Care in southern Oregon structured its version, patients paying a small monthly fee get discounts—50%—on most services needed at the time of a visit. My Urgent Care 365 has enticed new patients to visit the clinic, helping to increase revenue in the process. Valley Immediate Care CEO Brent Kell will share some insights into how …
Read More
As President Trump and members of both houses of Congress work to repeal the Affordable Care Act (ACA, or “Obamacare”), the Urgent Care Association (UCA) has revealed several health reform principles it will use to evaluate emerging legislative alternatives to the ACA. UCA says it will support policies that recognize urgent care should be treated as an essential health insurance benefit and included as an important element of value-based care, as well as those that …
Read More
The Urgent Care Association’s annual Benchmarking Report reveals these are boom times for the urgent care industry. The number of centers in the U.S. is up 10% from the previous year (to 7,357); 96% of urgent care centers saw more patients in 2015 than in 2014; and 92% of centers kept wait times to ≤30 minutes. Best of all, nine out of 10 centers expect continued growth, with many also saying they’re extending the services …
Read MoreEnsuring payers send you every penny you earned can seem like a daunting challenge, especially with new rules—or entire systems—coming out every year. To help you start the new year on the right track, the Urgent Care Association is hosting two webinars on January 11 and 18 to discuss the new Medicare Quality Payment Program. Each one-hour webinar is designed for physicians, physician assistants, nurses/nurse practitioners, coders/billers, and IT staff. The presenter will be Camille …
Read More
Industry executives predict that as more patients come to understand the level and breadth of service available at urgent care centers, along with the cost and efficiency benefits, they’ll flock to centers in even greater numbers than they have in recent years. For example, the Urgent Care Association estimates that the average cost of a trip to an urgent care facility is $155, comparing favorably with the cost of an average trip to the emergency …
Read MoreConversations involving discipline—or, especially, termination—are uncomfortable for all parties involved. If you’re a manager or supervisor, though, rest assured they’re in your future (if they’re not already in your past). However, responding to poor performance or misconduct the right way can leave you feeling empowered and confident that you’re doing what you can to protect your workplace as well as other employees. Vance Daniels, senior human resources advisor for G&A Partners, will offer advice on …
Read More
The Affordable Care Act (ACA, or “Obamacare”) has given millions of citizens access to healthcare they didn’t have before, driving up volume in some urgent care centers and emergency rooms. It’s also put sometimes unbearable pressure on insurers to find a way to stay profitable in the state-run exchanges; most that originally participated have bowed out because they were losing too much money, in fact. With the election of Donald Trump as our next president, …
Read More
Over half of workers in the United States are “not engaged” in their jobs, and another 17% are “actively disengaged,” according to a Gallup poll. In other words, only about three in every 10 employees are really on point at any given time in a workplace—including, possibly, your urgent care center. The data also show, however, that organizations that make an effort to foster employee engagement have happier, more satisfied employees. And it’s not because …
Read More
The Urgent Care Association (UCA) sent a letter to the Centers for Medicare and Medicaid Services (CMS) in favor of lowering the copay patients would be responsible for when visiting an urgent care visit, effective in 2018. The changes would affect the cost-sharing structure for “standardized options” (ie, Simple Choice plans) that plan issuers offer in the individual insurance marketplace. Standardized options are intended to simplify the consumer plan selection process; each has a single …
Read More
Patients may have contracted pneumonia in another healthcare setting, but that doesn’t mean they won’t be walking through your door when symptoms hit them hard and fast. Worse, antibiotic resistance is a real threat in community-acquired pneumonia (CAP); in fact, recent studies have shown that resistance has more than doubled admissions to the ICU and increased complications by 51%. Are you prepared to identify CAP in your urgent care center—and to treat patients early so …
Read More