How free-standing emergency departments (EDs) present themselves to the community continues to cause confusion for patients, ultimately leading to unexpectedly higher medical bills and negative overall experiences. Some free-standing EDs have the term “urgent care” in their name, which many believe is misleading. And now there is at least one effort to investigate a class action lawsuit for patients who accessed what they believed was urgent care—based on the facility’s sign out front—only to find …
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