If there’s truth to the cliché that “first impressions are everything,” then as a retail and service business, urgent care should put its best foot forward whenever patients enter the center, providing a greeting not dissimilar to what shoppers expect when entering a retail store. In recent weeks I’ve visited three urgent care centers and upon crossing the entry threshold, experienced three completely different “welcomes.” In the first center, I was greeted by multiple signs pointing …
Read More![Make Patients Feel Welcome, and They May Make You Successful Make Patients Feel Welcome, and They May Make You Successful](https://www.jucm.com/wp-content/uploads/2016/07/Welcome-photo-2-750x350.png)