Practice Management
Most patients who gave their healthcare providers low scores after an encounter did so because of perceived bad service, not poor medical care, according to a new study published in the Journal of Medical Practice Management. In fact, 96% of complaints in an analysis of 35,000 online reviews were related mainly to communication and wait times. Just 1 in 25 patients who gave their provider one or two stars (on a five-star scale) said they …
Read More
Urgent care clinicians and owners are ratcheting up efforts to enlighten their potential patient base on the benefits and value of urgent care. Local media outlets have been awash recently in physician-penned articles explaining what presenting complaints can be managed in the urgent care setting vs those that truly need the resources of an emergency room. Now some operators are taking their message to the streets by conducting live patient education seminars. Case in point: …
Read More