Journal of Urgent Care Medicine

Mercy Stresses the Urgent Care Option as ED Volume Swells

Like many facilities across the country, Mercy Hospital in Fort Smith, AR wrestles with overcrowding in the emergency room, especially during flu season. In addition to higher patient volume, resources are further stretched due to staff calling in sick in greater numbers. The administration is dealing with the crisis by employing all available resources, including making the most of the flexibility of the urgent care model. Mercy has dedicated one location specifically to patients presenting …

Prepare for—and Educate Patients About—‘Other’ Seasonal Complaints

Influenza tends to get all the headlines at this time of year, but that doesn’t mean it’s the only seasonal complaint patients are likely to present with at urgent care centers. Frigid temperatures and icy roadways and sidewalks are sending many patients to healthcare providers in multiple settings. Local newspapers in the Davenport, IA area recently noted that nearly 300 people were treated for falls and other weather-related hazards over the space of a couple …

New Research Sees Urgent Care Market Hitting $30.5 Billion in 3 Years

The growing geriatric population in the U.S. and increasing demand for convenient and cost-effective care worldwide will be key in the continued growth of the global urgent care market—pushing its overall value to $30.5 billion by 2020, according to a new report from Market Research Reports Search Engine (MRRSE). Urgent Care Centers Market – Global Industry Analysis, Size, Share, Growth, Trends and Forecast, 2017–2020 cautions that the physician shortage being experienced in multiple practice settings, …

Flu Rates Have Hospital Systems Pushing Patients to Urgent Care

Pardee UNC Health Care in North Carolina and WVU Medicine in West Virginia are among the hospitals and systems advising area residents to make full use of local urgent care centers as flu cases mount, slamming emergency rooms with more visitors than they can handle efficiently. Pardee is pleading with area residents who have flu-like symptoms—or any non–life-threatening complaint—to stay away from the ED and instead visit one of its urgent care facilities. In getting …

A Candid Look at Physician Misconduct

Urgent message: Physicians are expected to be leaders in the urgent care practice, but they are also human and prone to inappropriate behavior. It’s thus critical for urgent care operators to establish processes for investigating, documenting, and responding to allegations of physician misconduct. Alan A. Ayers, MBA, MAcc is Chief Executive Officer of Velocity Urgent Care and is Practice Management Editor of The Journal of Urgent Care Medicine. On any given day, there is no …

NC Hospital Assesses ED Traffic and Opens New Specialty Urgent Care

Flexibility and responsiveness to patient needs have become synonymous with the urgent care industry—though often it’s smaller, urgent care-exclusive operators who have the wherewithal to act so fast. Novant Hospital in Charlotte, NC is taking a page from their playbook, though, by responding to a perceived need in the community and opening the Women’s Urgent Care Center. Averaging roughly 50 patients per week, the clinic would be hard pressed to survive as a stand-alone entity, …

A 5-Month-Old with Symptoms Beyond the Presenting Complaint

Urgent message: Treating preverbal children can be challenging under every-day circumstances for pediatricians who know the child and the family. Urgent care providers who may not have the benefit of that history must be especially vigilant for all available signs and symptoms to make diagnoses based on the full scope of the presentation. Michael Weinstock, MD Case Presentation (Please note: The Case Presentation is drawn directly from the treating physician’s notes, without editing or correction, …

Urgent Care Evaluation of Arrhythmias

Urgent message: Initial evaluation of a patient with an arrhythmia in the urgent care setting can be as difficult as it is critical to the patient’s survival—one key concern being sudden cardiac death, which occurs in roughly 328,000 cases annually. Riaz Fabian, DO Introduction Cardiac arrhythmias are a group of conditions in which a patient has an abnormal heart rate or rhythm. They are caused by any disruption of the electrical conduction system of the …

Nurse-Only Visits in Urgent Care: An Analysis of Outcomes and Patient Satisfaction Relative to Traditional Care

Urgent message: As shown in an in-house study by one urgent care operator, protocol-driven, nurse-only care of specific presenting complaints may be one way to help curb healthcare spending while not compromising on quality of care or threatening patient-satisfaction scores. Kyle Coon and Brett Whyte, MD Abstract Basic healthcare costs are rising at a staggering and, it’s widely considered, unsustainable rate. As a result, lower-cost alternatives that maintain quality and satisfaction are being explored across …

If the Patient Can’t Go to Urgent Care, Urgent Care Goes to the Patient

Another urgent care entrepreneur is taking her show on the road, this time in and around Colorado Springs. The brainchild of nurse practitioner Eileen Flavin, Anywhere Urgent Care is a house calls-only urgent care that boasts it offers 90% of the “essential” urgent care services available in clinic locations (leaving out x-rays and ultrasound, but including basic labs, simple suturing, and treatment for an array of complaints) as well as the off-hours convenience that’s become …