Practice Management
Typically, going to the emergency room costs a lot more than a trip to an urgent care center for the same complaint. You’d think insurers would be invested in getting their plan members to recognize the difference and make informed decisions accordingly. The chief medical officer of Innovation Health agrees, and revealed a “decision tree” to help patients choose wisely—and economically. Sunil Budhrani, MD, an emergency room doctor for close to 20 years who went …
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Urgent care and hospital operator Sutter Health is diversifying its efforts to reach patients in multiple settings by opening its own retail-style walk-in clinics in the Sacramento, CA area. Sutter already operated a few retail clinics housed in Rite Aid stores, along with dozens of urgent care centers. Now they’ve opened three such locations of their own in neighborhood shopping centers, with plans to open nine more in the San Francisco Bay area this summer. …
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Urgent message: A chain of command exists in most organizations to assure efficient and accurate communication, orderly and organized business operations, and proper allocation of time and resources. When the chain of command is broken, however, the entire business can suffer. In American business culture, organizations are typically built in a hierarchal structure and follow an established chain of command. To ensure smooth and efficient operations, employees are generally expected to communicate work issues to …
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About a quarter of all healthcare consumers have been the victims of healthcare data breaches, according to a new study by Accenture—and nearly have of those people ended up victims of medical identity theft. The cost? On average, $2,500 in out-of-pocket costs per incident, paid by the victim. Breaches were most likely to occur in hospitals, though urgent care centers, pharmacies, physician offices, and health insurers were also fertile ground for hackers and identity thieves. …
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One side will say it’s a restoration of freedom of speech for doctors concerned about a legitimate public health issue. The other will say it’s a step down the slippery slope toward unfair restrictions on the right to bear arms. Either way, a federal appeals court says physicians in Florida are free to ask patients if they own a gun whether the question is medically relevant at the time or not. The decision effectively overturns …
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The next decade will see national health expenditures grow 5.6% annually, according to projections from the Centers for Medicare & Medicaid Services (CMS), ensuring that the need for cost-effective, high-quality care will continue to grow as well. If CMS’s Office of the Actuary is correct in its estimate, the jump in healthcare spending will outpace projected growth of the Gross Domestic Product (GDP) by 1.2%. The portion of the GDP consumed by healthcare spending is …
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Urgent Message: Blogging is a relatively simple, inexpensive, and completely customized marketing tool too often underutilized by urgent care operators. Employed correctly, however, it can help search engines deliver potential patients to your website at any time of day or night. These days, it doesn’t matter if a patient is trying to find a nearby urgent care facility or research a medical condition to determine if they need medical attention. They won’t be looking in …
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Patients visiting Lanier Urgent Care in Gainesville, GA are asked the usual questions upon arrival—plus one that’s very atypical: You wanna see the dogs? According to the centers practice administrator, 90% of patients answer “Yes!” to that question. Lanier has a pair of canines on site every day, though one of them will likely be departing to spend time in Lanier’s soon-to-open second location. Dr. Ronald Perry, president of Lanier, says the dogs have a …
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Urgent message: Travel medicine is a service addition that enables urgent care operators to attract more patients and increase revenue from existing patients while leveraging existing infrastructure and personnel. When an urgent care center’s patient revenues exceed operating expenses, the operation is said to have achieved break-even profitability—at which point each incremental patient visit contributes directly to the bottom line. Nevertheless, in the face of rising fixed costs and falling payer reimbursements, many centers still …
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GoHealth Urgent Care is going to open 15 new urgent care centers cobranded with Hartford HealthCare over the next 18 months. Hartford says it will benefit by bringing in a greater number of patients, by virtue of having more access points. GoHealth will have the benefit of technology standards like “smart glass” procedure rooms, mobile x-ray equipment, and a broader, unified electronic health records system. The partnership will also increase GoHealth’s visibility in central and …
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