Practice Management
The Food and Drug Administration says battery-powered medical carts are to blame for a series of fires in facilities across the country, leading the agency to publish a warning letter recommending that all medical offices, including urgent care centers, take preventive measures. While the size of some carts makes their use prohibitive in many urgent care locations, larger centers, such as those that might be affiliated with a healthcare system, that use such systems are …
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An expected holiday rush moved Baptist Health Madisonville (Alabama) to implore area residents to try urgent care for medical needs that might not warrant a trip to its emergency room. Kristy Quinn, the hospital’s marketing and public relations director, says high traffic times like the early-winter holidays make it difficult for the hospital to treat low-acuity cases that could be handled safely in the urgent care setting. “If people can evaluate what they are coming …
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The growth of telemedicine in urgent care and other settings is helping feed greater access to nurse practitioners and physician assistants. Relaxed scope of practice laws in both red and blue states, as well as evolving digital health technology that exploits the popularity of smartphones and tablets, make it easier and less expensive for patients to connect online—a model that typically employs NPs and PAs under the supervision of an on-site physician. This is further …
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MultiCare has formally taken over 16 urgent care locations previously owned and operated the The Ensign Group. The deal includes 14 existing Immediate Clinic Seattle centers, all located in the in the Seattle area, plus two more that are under development. Coming on the heels of its sale of Integrity Urgent Care locations in Colorado earlier this year, the MultiCare transaction effectively has Ensign exiting the urgent care arena altogether. MultiCare, on the other hand, …
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Urgent Message: An established chain of command clearly delineates roles and accountability among staff in an urgent care center. When this chain is broken by upper management “dipping down,” it creates confusion among staff, undermines supervisors’ authority, and brings inefficiency to operations. Case: Ian is the administrative director at a local urgent care center that’s part of a multi-unit operation. His responsibilities include scheduling the clinical support staff, approving time cards and writing performance reviews, …
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The evolution of electronic health records (or, more specifically, the data they house) pairs well—and not so coincidentally—with the growth of urgent care over the past decade. The Centers for Disease Control and Prevention (CDC) sees electronic data collection as having greater application and significance than simply allowing patient histories to be readily accessible, though. The CDC is working out the optimal way to foster sharing of healthcare data across literal borders to identify—and, hopefully, …
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Patients who read (or, maybe more likely, see an online or television commercial) about “new” disorders whose descriptions may apply to them could be inclined to run off to the urgent care center for immediate evaluation, even if there’s nothing urgent about their condition. Diagnoses that didn’t even exist or were seldom made a decade ago (eg, adult ADHD, low testosterone) are now being described in breathless detail. Even recognized disease states like diabetes continue …
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While the University of Georgia joins the pack of institutions warning that immunizations are dangerously low this flu season (roughly 40% of what they should be at this time of year), a new study by Amino reveals that patients in the millennial age group are the most likely to visit either an urgent care center or the emergency room when the think they have the flu. These two pieces of data, though flowing from different …
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When an urgent care physician suggests that a patient see another clinician for follow-up care, patients usually take that advice, according to a study by the Uniersity of Minnesota and Urgent Care Partners. In fact, 66% not only took the doctor’s advice to seek further care, but went to the specific provider recommended (though a specific provider was recommended just 21% of the time). Overall, 76% of patients who were told to seek follow-up care …
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Helping patients manage chronic conditions typically falls to primary care providers or specialists. At the same time, those people are just as likely as other patients to walk into your urgent care center—if not more so. CityMD and Mount Sinai Health System in New York City have teamed up to formalize a referral system that is designed to benefit all parties concerned. Mount Sinai will encourage patients to visit CityMD clinics when they have a …
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