Journal of Urgent Care Medicine

Urgent Care Signs Up for the War Against Opioid Abuse

Eighty urgent care centers in Los Angeles County, California are closing ranks in an effort to stem runaway abuse of opioid analgesics. Working in concert with the county health department, Safe Med LA signees pledge to follow opioid prescribing guidelines established by the American Academy of Emergency Medicine; to consider screening more patients for opioid misuse or addiction; and to stop refilling “lost” opioid prescriptions and scripts written for chronic pain. Urgent care centers started …

Urgent Care Doc Lauded as ‘Hero of Public Health’

A couple who both complained of vomiting and diarrhea on a Saturday morning could easily be dismissed as partygoers who overindulged the night before. William Rose, MD, FACEP took the time to dig a little deeper, though, and ultimately wound up heading off a possible Salmonella outbreak in West Virginia. The WVU Urgent Care physician thought the symptoms were more indicative of food poisoning than a sour stomach; he told the health department as much …

CDC: One Out of Five Visit a U.S. Emergency Room Every Year

New data from the Centers for Disease Control and Prevention reveal that one out of every five Americans visits a hospital emergency room at least once a year, with California, Florida, Illinois, New York, and Texas accounting for more than a third of all ED visits nationally. The report also reconfirms that most of these patients are adults who are not admitted to the hospital. Of interest to urgent care operators, the national rate for …

Window Decals Can Help Tell Your Story and Sell Your Services

If permitted in your municipality, window decals can enhance the appearance of your center, make your brand visible at eye-level to pedestrians on a city street (important if your signage is near the top of your building), and educate the community as to your various services. For example, there’s an OPTUM Urgent Care location in Plano, TX in the out-lot of a high-traffic SuperTarget store that uses its window decals to market a wide array …

Intermountain Healthcare Joins the Telehealth Revolution

Add Intermountain Healthcare to the growing list of large healthcare providers that offer patients the chance to connect with a physician from the comfort of their own phone. IHC’s Connect Care will be available 24 hours a day, seven days a week and charge a flat fee of $49. Patients who the provider thinks need to be seen right away will get a referral and not be charged for the virtual visit. IHC operates 31 …

More Good News/Bad News for Urgent Care on the Millennial Market

A new study by FAIR Health says too many busy millennials (defined by Pew Research as those who turned ages 15–34 in 2015) turn to WebMD or “Dr. Google” instead of checking in with a physician when they need medical care. While that’s bad news for providers in every setting—not to mention those patients—the good news for urgent care is that when they do commit to an in-person visit, they are more likely to choose …

Are Insurers Punishing Providers for Being Out-of-Network?

A community hospital in California says Blue Cross and Blue Shield of Georgia is punishing it for being out-of-network by paying patients directly for emergency services received at the hospital, rather than reimbursing the hospital. Martin Luther King Jr. Community Hospital is taking the matter to court, charging that the Georgia BCBS plan is trying to pressure the hospital, unfairly, to accept its contract rates. The suit further claims that by paying patients directly, the …

Telemedicine Dips a Toe in the Deep End of the Urgent Care Pool

FastMed Urgent Care has become the biggest urgent care provider in the country to offer patients telemedicine services. The company has partnered with TouchCare to start taking mobile video appointments in North Carolina, via smartphone or tablet. If all goes well there, FastMed plans to offer similar service in Arizona and Texas later this year. The company says it has a distinct advantage over virtual-only services because patients can start with a remote visit but …

Care Coordination Helps Patients, But How Does Urgent Care Fit In?

A new study by Neilsen Strategic Health Perspectives and the Council of Accountable Physician Practices affirms that outcomes are better when multiple providers who’ve treated the same patient share information. However, it also points out that communication between providers suffers when an urgent care center is outside of a health system. This represents a lost opportunity, as just 38% of physician offices provide access to an urgent cate center through the same medical group. Interestingly, …

What to Show on Your Waiting Room Television Set

Part of the beauty of urgent care is that patients spend less time waiting to be seen. Even minimal time spent waiting can be made more pleasant—thus enhancing the patient experience—with access to magazines, newspapers, television, and refreshments to alleviate uncertainty, boredom, and aggravation. If you’ve added a television to the media offered to patients, consider carefully what they’ll be watching. Generally, urgent care centers display three types of programming: • Cable news (eg, CNN, …