Practice Management
In 2023, the median emergency department (ED) visit time among U.S. hospitals was 163 minutes, an increase of just 1 minute over the previous year, according to new data from the Centers for Medicare & Medicaid Services (CMS) as reported by Becker’s. The latest dataset covers ED visits recorded from October 2022 through September 2023. Delta Health System’s Medical Center in Greenville, Mississippi, tops the list of hospitals or health systems with the longest median …
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Urgent Message: Fast trackmodels aim to improve patient throughput metrics for low-acuity patients. In this quality improvement project, a process for fast track in the pediatric urgent care significantly improved patient flow. Hayley L. Ross, MD; Sandra P. Spencer, MD; Traci Ertle, MSN, RN, CPEN; Anthony Watkins, MSN, RN, NE-BC; Mark Feldman, MD; Derrek Massanari, MD, MPH; Bernadette Johnson, MD; Alexandria J. Wiersma, MD Citation: Ross HL, Spencer SP, Ertle T, Watkins A, Feldman M, …
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About 3% of patients leave emergency departments (EDs) without being seen, according to a federal data set that was summarized in Becker’s Hospital Review. State information analyzed by the Centers for Medicare and Medicaid Services (CMS) demonstrates the variability in wait times in the ED before patients leave. Patients in North Dakota walk out after a median wait time of 108 minutes—the shortest time span. By comparison, patients in Washington, D.C., wait a median of …
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With patients having more choices of healthcare providers—and settings—than ever before, understanding what drives them to a given location can mean the difference between success and going out of business. In fact, one out of five patient participants in Vitals’ ninth annual Physician Wait Time Report say they’ve switched physicians specifically because of long wait times. Even more (30%) have walked out on an appointment because they were made to wait too long. The cost …
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Nearly a third of patients taking part in a survey from Vitals say they’ve walked out on a physician appointment because they had to wait so long—and 20% have been so put off by wait times that they’ve switched doctors altogether. No surprise, then, that the Wait Time Report also reveals that 84% of people believe the amount of time they have to wait to see a medical provider is either “somewhat important” or “very …
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Here’s the scenario: Your clinic opens at 8. A nonclinical staff member arrives at 7:50, only to find a woman in distress waiting at the locked front door, complaining of chest pains and shortness of breath and heading toward a full-blown panic. You hope your staffer would: Let the patient in immediately, then call the first clinician scheduled to work to see how close they are to arriving Let the patient in immediately and call …
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