Practice Management
The last thing ill-feeling patients want to hear from you is that they have to go to another location for some tests. (And, realizing that, it’s probably the last thing you want to tell them.) As such, the ability to run lab tests on site not only makes life easier for patients who value convenience; it is also becoming a clinical imperative. The good news is that setting up your urgent care operations to offer …
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While convenient access to quality, affordable care has been the defining characteristic of the urgent care setting from its inception, the growth of the industry has been fueled by constant innovation and responsiveness to the evolving needs and preferences of the patient. Today, that includes on-the-spot lab testing. Languishing for hours in a hospital waiting area is a miserable prospect when patients are feeling ill, so they’re likely to choose an urgent care center over …
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The Urgent Care Association of Michigan, working with the Urgent Care Association and the College of Urgent Care Medicine, is laying the groundwork for its regional conference, scheduled to take place July 17 and 18 at The Henry Hotel in Dearborn, MI. Built around the theme of Drive Change!, the conference will feature 30 sessions broken into four tracks (Midwest Clinician, UC Management, Clinical Support & Super MA, and Hands-on Lab). Content is designed for …
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Urgent care and occupational medicine seem to go together naturally—small wonder, then, that 91% of urgent care centers offer some form of occupational medicine services, according to a mini survey from the Urgent Care Association. It’s profitable, too; of the centers that do have occ med, over half said it accounts for up to 15% of their business. Part of that success lies in offering quality services at a reasonable price, but you still have …
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As we told you here, a study by Accenture found that a quarter of all healthcare consumers have fallen prey to data breaches—with half of them going on to become victims of medical identity theft. While hospitals were the most common source, other settings (including urgent care) were not immune. The Urgent Care Association (UCA) will offer tips to help you avoid such dangers in a live webinar, The Changing Landscape of Cyber Security, Thursday, …
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Ensuring payers send you every penny you earned can seem like a daunting challenge, especially with new rules—or entire systems—coming out every year. To help you start the new year on the right track, the Urgent Care Association is hosting two webinars on January 11 and 18 to discuss the new Medicare Quality Payment Program. Each one-hour webinar is designed for physicians, physician assistants, nurses/nurse practitioners, coders/billers, and IT staff. The presenter will be Camille …
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Recent data reported here illustrate the challenges—and advantages, given their evolving perception of the healthcare marketplace—of reaching patients in the “millennial” demographic (defined by Pew Research as those who turned ages 15–34 in 2015). Chris Behan will draw on 20 years of experience in internet healthcare marketing to offer 5 Tips for Engaging the Millennial Patient Online, a free webinar to be hosted by the Urgent Care Association (UCA) on Thursday, June 23, 1–2 p.m. …
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Some healthcare facilities may view urgent care as the competition, but there’s mutual benefit to establishing complementary relationships among local providers and settings, not to mention patients and employers. That’s the message Alan A. Ayers, MBA, MAcc Practice Velocity will impart in a one-hour webinar to be hosted by the Urgent Care Association (UCA) on Thursday, March 24, at 1 p.m., Central time. An active referral network benefits not only both healthcare facilities, but patients …
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The key to gaining patient loyalty is ensuring patient satisfaction. But how do you measure that—outside of noticing that you don’t have many repeat visits? One of the earliest and best-regarded entrants into the urgent care market, David Stern, MD will suggest approaches in Measuring Patient Satisfaction: Keeping It Simple, a one-hour webinar to be hosted by the Urgent Care Association (UCA) February 18 at 1 p.m., Central. Dr. Stern is CEO of Practice Velocity, …
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The decision to operate a lab on site at your urgent care center is not one to be taken lightly. While saying “yes” would lead to another layer of overhead and regulation, it could also make life easier for your patients—possibly meaning they’ll become loyal customers. Besides that, though, how much space would it occupy? How much volume would the lab need for it to be a worthwhile endeavor? CLIA specialist Milly Keeler will answer …
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