Toward a Happier World: The Art of Patient Service

JOHN SHUFELDT, MD, JD, MBA, FACEP
Customer service is a trendy theme in virtually every business these days.

However, the gap between “woulda, shoulda, coulda” and reality is invariably significant. Simply put, the concept of customer service is given universal lip service, but it is rarely incorporated into the fabric of an urgent care clinic.

An effective patient service program requires five core elements: planning, training, execution, evaluation, and reward/recognition.

John Shufeldt, MD, JD, MBA, FACEP

Chief Executive Officer at MeMD, LLC, Mentor and Author at Outliers Publishing, Principal at Shufeldt Consulting, Founding Partner of Shufeldt Law Firm