When a valued employee leaves your organization of their own free will, it costs your business money—at least 16% of the annual salary of that position, according to some surveys. First, you need to spend money recruiting, and then you lose efficiency while the new hire gets oriented. All the while, you have to start wondering who’s going to jump ship next. Or, you can do your best to ensure you keep the staff you value. Amy Lafko, MSPT, MBA and Tonya Miller, PT, DPT, PhD will explore that topic in a two-part webinar entitled From Welcome Aboard to Happy Anniversary, to be hosted by the Urgent Care Association on Tuesday, September 25 1–2 pm, and Tuesday, October 2, 1–2 pm (both times Central). Cost is $50 for UCA members and $100 for nonmembers. Part I will cover the onboarding process; part II will feature a discussion on building a culture of retention. Ms. Lafko is a national speaker and the founder/CEO of Cairn Consulting Solutions. Dr. Miller is a faculty member in the graduate school of physical therapy at Lebanon Valley College and the owner/principle of TYM Coaching. Click here to register or for more information.