Urgent Care Operator Ochsner Dials Up American Well for App-Based, DTC ‘Anywhere Care’

Ochsner Health System is taking its commitment to providing telehealth in an urgent care environment one step further by launching Ochsner Anywhere Care, a 24-hour, direct-to-consumer telehealth service it will operate in partnership with American Well. Patients will be able to “see” a provider at any time of day or night through an mHealth app on any enabled mobile device when urgent care needs arise. If follow-up care is needed, the online clinician will refer the patient to their primary care provider or to an Ochsner physician. Either way, summaries of the $54 virtual visit will be entered into the company’s electronic health records platform. Ochsner has 15 brick-and-mortar urgent care locations in Louisiana.