Journal of Urgent Care Medicine

To See a Brighter Future, Take Off Your Blinders!

URGENT MESSAGE: Ongoing success requires that the urgent care operator keep his or her eyes open for opportunities to improve the patient experience. The challenge is that the operator can become desensitized by what he/she sees every day. In this guest blog, Lou Ellen Horwitz explains that effective operators must “take their blinders off” in order to experience the operation the way patients do. Lou Ellen Horwitz is Director of Learning at Seattle-based Immediate Clinic. …

Drug-Resistant Lice: A Nuisance or an Opportunity for Urgent Care?

Alan A. Ayers, MBA, MAcc is Practice Management Editor of JUCM, The Journal of Urgent Care Medicine, a member of the Board of Directors of the Urgent Care Association of America, and Vice President of Strategic Initiatives for Practice Velocity. URGENT MESSAGE: Twenty-five states are now seeing head lice that are resistant to most common over-the-counter remedies, creating a nuisance for parents and a potential business opportunity for urgent care. Between 6 and 12 million …

Providing Health Insurance for Employees of Urgent Care Centers: An Obligation or Added Benefit?

URGENT MESSAGE: Five years after the passage of the Patient Protection and Affordable Care Act (PPACA)—also known as the “Affordable Care Act,” or “Obamacare”—many independent urgent care practices are still uncertain of their obligations. In addition to legal mandates, a competitive job market can make a compelling case for offering or subsidizing employee health benefits. Alan A. Ayers, MBA, MAcc is Practice Manager Editor of The Journal of Urgent Care Medicine, a member of the …

States Grapple with Their Own Regulatory Approach to Urgent Care

URGENT MESSAGE: Urgent care centers are subject to myriad oversight by individual states, accrediting bodies, Medicare/Medicaid, and private insurance companies. Still, the patchwork nature of state regulatory and legislative trends impacting urgent care in 2015 raises questions—and expectations—for what might be coming next year. Alan A. Ayers, MBA, MAcc is Practice Management Editor of The Journal of Urgent Care Medicine, a member of the Board of Directors of the Urgent Care Association, and Vice President …

What the New Microchip Credit Cards Mean for Urgent Care

URGENT MESSAGE: Effective October 1, 2015, businesses that accept credit and debit cards can be responsible for fraud charges if they do not implement technology that reads the microchip-enabled cards now being issued by banks. Urgent care operators should work with their credit card processors to assure compliance through use of upgraded equipment that is compatible with their practice management systems. Alan A. Ayers, MBA, MAcc is Practice Management Editor of The Journal of Urgent …

Making a Business Case for Urgent Care Holiday Hours

URGENT MESSAGE: Whether an urgent care center should be open 365 days per year or close on major or minor holidays depends upon factors that influence profitability, such as patient demand, competitive positioning, staff availability, payer reimbursement, and the branding impact of after-hours accessibility. Alan A. Ayers, MBA, MAcc is Practice Management Editor of The Journal of Urgent Care Medicine, serves on the Board of Directors of the Urgent Care Association, and is Vice President …

Are Uber-like Medical Services Really a Practical Replacement for Urgent Care?

URGENT MESSAGE: The proliferation of smartphone-accessible, on-demand healthcare services delivered to patient homes has received a lot of media coverage recently, but the “UBER” model is hardly a practical replacement for walk-in urgent care. Alan A. Ayers, MBA, MAcc is Vice President of Strategic Initiatives for Practice Velocity, Practice Management Editor for JUCM—The Journal of Urgent Care Medicine, and a member of the Board of Directors of the Urgent Care Association of America. Uber is …

Middle East Respiratory Syndrome Coronavirus: An Urgent Care Approach

Charis Royal, BS Urgent message: With recent outbreaks of infectious diseases such as Ebola, being able to quickly and accurately diagnose such diseases is paramount for initiating containment and treatment procedures in a timely manner. Introduction In 2012 a novel coronavirus was discovered in the Arabian Peninsula, with signs and symptoms similar to those of severe acute respiratory syndrome coronavirus (SARS-CoV). This coronavirus was named Middle East respiratory syndrome coronavirus (MERS-CoV) and has infected over …

Concussion Care Adds Value to an Urgent Care Sports, Camp, and School Physical Program

Alan A. Ayers, MBA, MAcc, is Practice Management Editor for JUCM—The Journal of Urgent Care Medicine, a Board Director for the Urgent Care Association of America, and Vice President of Strategic Initiatives with Experity. Urgent message: Many urgent care centers have embraced school, sports, and camp physicals as a way to raise awareness of their services among athletic directors, coaches, trainers, and parents of high school and middle school students. Because of the increasing attention …

Pharmacists With Prescribing Privileges: A New Class of Medical Practitioner

Alan A. Ayers, MBA, MAcc, is Practice Management Editor for JUCM, serves on the board of directors of the Urgent Care Association of America, and is Vice-President of Strategic Initiatives for Experity. Urgent message: State boards of pharmacy, the National Association of Boards of Pharmacy, and large national drugstore chains are pushing for regulatory changes that would enable pharmacists to diagnose medical conditions and prescribe a range of medications, creating a new class of health-care …