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In spite of the fact that urgent care was overlooked as an essential partner in the fight against COVID-19 in the early days of the pandemic, the virus had a major impact on the complaints that drove patients to visit an urgent care center. In fact, according to JUCM research, most of 2019’s top 5 chief complaints fell by at least half as a proportion of all urgent care visits. COVID-19, which was
essentially a nonentity in 2019 in the U.S. urgent care marketplace, became the most-cited chief complaint in 2020.
This begs the question: What will happen if the COVID-19 transitions from a pandemic to an endemic disease, as expected? The comparison between 2019 and 2020, below, might offer some helpful historical context.
![Developing Data Graph, Patient Visits after Pandemic](https://www.jucm.com/wp-content/uploads/2021/10/11.21-DD-Graph-623x499-1.jpg)
Will Urgent Care Visits return to ‘Normal’ as the Pandemic Turns Endemic?